CAREER PROFILE Customer support-oriented system and data network specialist with experience in data and process evaluation and collection, writing software, scripts, and training curriculum to reach quantitative and qualitative measurable goals.

ACCOMPLISHMENTS Deployed ASAP student management system, matching departmental, state and federal data needs with features of the system while ensuring all data gathering requirements for other deployed data systems are met. Connected multiple systems together through the use of handheld barcode readers, lowering data input errors throughout the student intake process. Recognized as an expert and invited to speak at ASAP conferences.

Evaluated, analyzed specs, built school websites and online registration system resulting in reduced quarterly hand-entered registrations by more than half, lowering costs and improving customer service.

Deployed CASAS student e-Testing placement system, and streamlined student evaluation and data gathering process. Recognized as an expert and invited on an annual basis to serve as a CASAS Technical Instructor.

Managed multi-location infrastructure, including staff computers, computer labs and mobile data gathering systems, implementing support ticketing and inventory management systems to improve accountability and service.

EXPERIENCE

  • Fremont Union High School District, Sunnyvale, CA — Network Specialist II August 2001 - PRESENT
  • Shea Homes, Livermore, CA — Computer Systems Support January 1999 - July 2001
  • Robert Half International, San Jose, CA — Computer Systems Support May 1998 - January 1999

ACHIEVEMENTS Job Steward - California School Employees Association Classified Employee of the Year - FUHSD Adult School Dublin Police Services Citizens Academy - Dublin Police Department